Terms and conditions

TERMS AND CONDITIONS

Reservations

To make a reservation, please contact our SPA Receptionist, who has been trained to assist you select the ideal treatment.

From the U.S. dial 011 52 (624) 143-0311

Arrival Time

Please check in with the SPA Receptionist at least 15 minutes prior to your scheduled treatment. This will allow time to complete your pre-treatment consultation with your SPA Specialist. Please understand that those arriving late will NOT be given additional time at the end of session to compensate for lost time.

Cancellations

Any cancellation or change must be made at least 48 hours prior to your appointment to avoid a 50% cancellation fee. Any cancellations made within 24 hours of scheduled appointment, and No Shows, will be charged 100% of scheduled service. A valid Credit Card is required to make any reservation.

Gift Certificates

For the perfect gift for SPA lovers or simply for someone who wants to be pampered, Gift Certificates are available. All Gift Certificates must be redeemed within one month of issue date and are non-refundable nor can they be redeemed for cash value.

Security and Restrictions

Please do not leave any valuables in the changing areas or any other public area and be sure to retrieve any personal items at the end of each service. SPA Administration will not be responsible for any lost or stolen items.

We encourage you to keep any valuables with you AT ALL TIMES or in your Hotel/Resort during your visit. For the protection of personal clothing items we encourage you to use the robe/tunic we will provide.

The use of alcohol and/or tobacco in any of the SPA facilities is strictly prohibited.

Age Requirements

We welcome and provide SPA services suitable for all ages. All minors must be accompanied by an adult guardian or parent.

Health Conditions

At the time of reservation let us know of any health condition, including allergies, injuries or lesions that might affect service.

Cleanliness/Sanitation

In accordance with our commitment to provide you with the cleanest, safest, most hygienic environment possible, we disinfect and sterilize our equipment after each service.

Pregnancy

We can provide specially-designed treatments for pregnant women. Please allow your Spa Specialist to carefully guide in the selection of the best treatments during this special time. Please be aware that, for your protection, we do not provide massage services of any kind during the first trimester, otherwise facials and other Spa services may be available anytime during your pregnancy.


Our Spa environment is one of peace and relaxation, therefore, we ask you to turn off, or silence your mobile devices at all times while in the Spa facilities. We also ask that you please respect the rights of all other Spa patrons to their privacy and serenity.

Best regards Elier Torres